Six core principles that guide how Sigma168 protects and respects the personal data of every member.
256-bit SSL Encryption
All data transmitted between your device and sigma168's servers is protected with industry-standard SSL encryption, ensuring your information cannot be intercepted by third parties.
Personal Data Controls
You have the full right to access, update, or request deletion of your personal data stored in the Sigma168 system at any time.
No Data Selling
Sigma168 has never and will never sell members' personal information to any third party for marketing or commercial purposes without your consent.
Secure & Encrypted Servers
Your data is stored on servers equipped with multi-layered security systems, including firewalls, intrusion detection, and automatic backups to prevent data loss.
Limited & Lawful Use
Your data is used solely for the purposes stated in this Privacy Policy, such as account verification, payment processing, and improving user experience.
Full Transparency
We always keep members informed of any changes to this Privacy Policy. No silent updates — you will know what happens with your data.
Sigma168 takes seriously our responsibility to protect the privacy of every member who trusts our platform. This Privacy Policy explains in detail how we manage your personal information — from how it is collected to how it is protected and, where necessary, deleted.
This document applies to all users of the Sigma168 platform, including those who access our website, use our mobile app, or interact with any of our services. By continuing to use Sigma168, you agree to the practices described herein.
Quick Summary: We collect only the data we need, protect it with the latest technology, never sell it to anyone, and you can request deletion at any time. It's that simple.
1 Introduction
Sigma168 is an online gaming platform operating in Malaysia. We are committed to ensuring the privacy and security of all members' personal information is handled responsibly, in line with industry best practices and applicable legal requirements.
This Privacy Policy explains:
- The types of personal information we collect from you.
- The purpose for which that information is collected and used.
- Parties that may receive your information in limited circumstances.
- The security measures we take to protect your data.
- Your rights regarding the personal information we hold about you.
If you have any questions after reading this document, the Sigma168 support team is ready to assist you at any time.
2 Information Collected
We only collect information necessary to provide you with a safe, lawful, and enjoyable service. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account verification & KYC |
| Contact Information | Email address, phone number | Account communications & notifications |
| Financial Information | Bank account number, digital wallet information | Deposit & withdrawal processing |
| Technical Information | IP address, device type, web browser, operating system | Security & fraud detection |
| Usage Data | Game history, betting records, login activity | Service improvement & compliance |
| Cookie Data | Language preference, login session, display settings | Enhanced user experience |
Note: sigma168 does not directly store credit or debit card numbers. All card transactions are processed through third-party payment processors that comply with PCI-DSS standards.
3 How We Use Your Data
The information we collect is used solely for the following purposes:
- Account Management: Creating, verifying, and maintaining your member account, including any required KYC processes.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and other suspicious activities.
- Customer Support: Providing technical support and addressing your inquiries more effectively.
- Legal Compliance: Meeting reporting and compliance obligations with relevant authorities when required.
- Marketing (with consent): Sending promotional information, new bonuses, and exclusive offers — only if you have given your consent to receive them.
- Service Improvement: Analyzing usage patterns to improve the interface, speed, and overall experience of the sigma168 platform.
We will not use your data for any other purpose without obtaining your consent first.
4 Information Sharing
Sigma168 does not sell, rent, or disclose members' personal information to third parties for their own commercial purposes. However, in the following limited situations, information sharing may occur:
- Service Providers: Technical partners such as payment processors, cloud service providers, and customer support platforms that help us operate sigma168. They are bound by strict confidentiality agreements.
- Legal Requirements: If required by a court, regulatory body, or legitimate law enforcement agency, we may be obliged to disclose certain information.
- Fraud Prevention: In cases of suspected fraud, relevant information may be shared with authorities or industry partners for investigation purposes.
- Business Transfer: In the event of a merger, acquisition, or asset sale, member information may be transferred as part of that process with appropriate notice given to members.
Our Commitment: In all of the above situations, we ensure your information is shared only to the extent strictly necessary and is protected through appropriate contractual agreements.
5 Data Security
Sigma168 continuously invests in the latest security technologies and procedures to protect your personal data. The security measures we employ include:
- 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with high-level encryption.
- Two-Factor Authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access.
- 24/7 Monitoring: Our security team monitors platform activity around the clock to detect any threats or abnormal activity.
- Regular Security Testing: Security audits and penetration testing are conducted regularly by independent third-party experts.
- Internal Access Controls: Only authorised personnel may access sensitive member data, with all access logged and monitored.
- Data Backup: Your data is automatically backed up and stored in a separate secure location to prevent data loss.
Important to Remember: While we take all reasonable steps, no system is 100% impenetrable. We encourage you to use a strong, unique password for your sigma168 account and to enable two-factor authentication.
6 Cookies & Tracking Technologies
Sigma168 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification. Cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how visitors use our website to help us improve performance.
- Functional Cookies: Remembering your preferences such as language, display theme, and other settings for a more personalized experience.
- Analytics Cookies: Helping us understand aggregated, anonymized usage patterns for continuous improvement.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
7 Your Rights
As a sigma168 member, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of all personal information we hold about you.
- Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data — subject to applicable legal and contractual requirements.
- Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
- Right to Data Portability: You may request to receive your personal data in a machine-readable format.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the sigma168 customer support team. We will process your request within a reasonable timeframe.
8 Data Retention
Sigma168 retains your personal data for as long as your account is active or as long as needed to provide services to you. Following account closure, we will retain your data for the period required for the following purposes:
- Fulfilling applicable legal and regulatory requirements.
- Resolution of any outstanding disputes or claims.
- Fraud prevention and protecting the platform from misuse.
Once the required retention period has ended, your data will be securely deleted or anonymised from our systems.
9 Children's Privacy
The sigma168 platform is exclusively for users aged 18 years and above. We do not intentionally collect or store any personal information from minors.
If we become aware that a child under 18 has provided us with personal information, the account will be closed immediately and all related data will be deleted from our systems without delay.
If You Suspect: If you have reason to believe a minor has registered on our platform, please contact our support team immediately so that action can be taken.
10 Policy Amendments
Sigma168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
When significant changes occur, we will:
- Publishing the latest version on this website with a clear update date.
- Sending notifications to members via email or in-platform notices.
- Giving reasonable advance notice before any changes take effect, where applicable.
Current Version: This Privacy Policy was last updated on January 2026. Your continued use of the Sigma168 platform following any amendments constitutes your acceptance of the latest version.
11 Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through the following channels:
- Live Chat: Available 24/7 directly on the sigma168 platform for immediate response.
- Privacy Email: [email protected]
- General Support Email: [email protected]
- FAQ: Visit our FAQ page for answers to frequently asked questions about privacy and your account.
Our team will endeavor to respond to all privacy-related inquiries within 3 to 5 business days.